Accenture Hiring: Quality Auditing Associate (Digital Ads & Campaign Management) Apply Online

Accenture is looking for a Quality Auditing Associate to join its Operations team in Hyderabad. If you have a background in customer support and a strong understanding of how digital ads work, this is a great opportunity to move into a specialized quality and coaching role.

In this position, you won’t just be checking boxes; you will be analyzing interactions, finding out why customers are unhappy (Root Cause Analysis), and coaching team members to improve the overall customer experience.

Quick Job Overview

Role: Quality Auditing Associate
Job ID: AIOC-S01623589
Location: Hyderabad
Experience: 1 to 3 years (Minimum 1 year in a Quality role)
Education: Any Graduation (Bachelor’s degree is required)
Shift: Rotational Shifts

What You’ll Be Doing

Your main goal is to make sure the “Publishers” and customers using Accenture’s marketing services are getting the best possible support.

Auditing Interaction: You will review chats and case comments to ensure the team is following the correct workflows and quality standards.
Analysis & Reporting: You’ll monitor dashboards for CSAT (Customer Satisfaction) and CX (Customer Experience) scores daily.
Problem Solving: When an escalation happens or a customer is unhappy, you’ll perform a Root Cause Analysis (RCA) to find out what went wrong.
Coaching: You will share feedback with agents, create training “decks” to share best practices, and lead quality sessions to help the team improve.
Technical Reviews: You will check appealed cases and ensure everything is turned around within the agreed timelines.

What Skills Are Required?

Accenture is looking for a mix of “Quality” experience and “Ad-Tech” knowledge:

1. Technical Knowledge (Very Important):

Expert knowledge of Google Ad Manager (AM), Ad Exchange, and Programmatic advertising.
A basic understanding of how web pages are built (HTML, JavaScript, DOM elements).
Familiarity with ad tags, creative codes, and analyzing HTTP requests/responses.

2. Quality Experience:

At least 1 year of experience specifically in a Quality/Auditing role.
Proven ability to interpret data and performance metrics to find gaps in a team’s performance.

3. Soft Skills:

Excellent communication skills (you’ll be sharing feedback and dealing with internal clients).
An inquisitive mindset—you should enjoy “digging deep” to find the real reason for a problem.

How to Apply

You can apply directly through the Accenture Careers portal using the Job ID.

Go to the Accenture India Careers page.
Search for Job No: AIOC-S01623589.
Upload your resume and complete the online application.

Pro Tip for Applicants: Since this role requires knowledge of HTML, JavaScript, and Ad Manager, make sure those technical skills are clearly listed on your resume. Most quality roles are purely about communication, but this one is technical—highlighting your “Ad-Tech” knowledge will help you stand out from other candidates.