IBM Opening for Associate Customer Success Manager – Cloud Bangalore

Introduction
Apptio, an IBM company, is the leading technology spend and value management software provider. Its AI-powered data insights empower leaders to make smarter financial and operational decisions. A pioneer and category leader in Technology Business Management (TBM) and FinOps, Apptio works with thousands of customers, partners, and community members worldwide. By joining this team, you will play a critical role in enabling the customers to get maximum value from the cloud investment.

Your Role and Responsibilities

Support a set of accounts and help with product adoption,renewal and expansion
Understand Customer’s use cases with respect to FinOps and ensure that those asks
are implemented by working closely with Product Managers, Engineering and
Support teams.
Support backend activities such as Business review report preparation, configurations and maintenance of Enterprise
Discount Program (EDP), process related to GCP Marketplace spend etc.

Required Technical and Professional Expertise

Strong understanding of Cloud Computing concepts and hands on experience in
AWS / Azure / GCP / OCI
Knowledge of the SaaS industry and software products
Excellent communication and relationship-building skills
Ability to effectively present information (oral and written) and respond to customer
questions in one-on-one and group settings
Ability to prioritize and multitask in a fast-paced environment
1-3 years of industry experience
At least a 3-year college degree in an associated field.

Preferred Technical and Professional Expertise