Accenture Job Opening for Trust & Safety New Associate - Apply Now

Accenture Job Opening for Trust & Safety New Associate – Apply Now

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Position Name : Trust & Safety New Associate

Organization :Accenture

Qualification:Any Graduate

Experience:0 YEARS / Freshers – 1 Year

Salary: 4 – 5 lacs Per Year

Location: Navi Mumbai

Adaptable and flexible
Agility for quick learning
Ability to work well in a team
Written and verbal communication
Ability to meet deadlines
This is a Work from Office Role
Has Rotational Shifts
Must reside within given boundary limits

Roles and Responsibilities:

Solve routine problems, largely through precedent and referral to general guidelines
Primary interaction is within your own team and direct supervisor
Given detailed instructions on all tasks
The decisions that you make impact your own work and are closely supervised
Individual contributor as a part of a team with a predetermined, narrow scope of work
May require working in rotational shifts

Agent Responsibilities:

Review content – user profiles, videos, texts, images, etc.
Investigate and apply client policies
Escalate and/or resolve issues reported by users or flagged by the system (Note: The reported content could be sensitive or of graphic nature)

Additional Responsibilities:

Review, classify, and/or remove content according to client guidelines using specific tools and channels
Understand and remain updated on changing client policies and guidelines
Stay up to date with any changes in policies/process
Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
Identify improvement opportunities in workflow and suggest solutions to improve quality and overall efficiency of the process
Participate in continuous training programs and workgroup discussions for optimal development in the role
Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
Engage in well-being activities
Meet desired efficiency established by business

Skills Required:

Strong coping, emotional resilience, and stress-management skills
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
Strong attention to detail
Comfort synthesizing and analyzing information from multiple streams
Strong critical thinking and decision-making skills
Basic internet research skills
Excellent comprehension, communication (verbal, written) skills

Additional Skills: